ACECROFT PTY LTD RETURNS POLICY

REFUNDS  

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods. 

GOODS DAMAGED IN TRANSIT 

If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to send a photo to us to demonstrate reasonable evidence of breakage and proof for us to assess. 

METHOD OF REFUNDS 

Acecroft Pty Ltd will refund by forwarding a cheque through Australia Post 

HOW TO MAKE A RETURN 

All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt. 

RETURNS INFORMATION 

Please provide us with the information outlined below.

This information must accompany all returns. 

·    Personal Details 

·    Name: 

·    Company: 

·    Street Address: 

·    Town/Suburb: 

·    State: 

·    Postcode: 

·    Country: 

·    Email Address: 

·    Contact Phone: (_____) ________________ 

·    Preferred Contact Time: 

·    Product Details 

·    Returned Item: 

·    Code # : 

·    Receipt # : 

·    Order Date: 

·    Reason for return: 

·    What would you like us to do?  

·    a. Replace with another of the same product  

·    b. Refund by posting me a cheque